The message will be shown if all VDS connections are occupied by users, and please be patient and try to connect to it again later. VDS connections are supported on a first-come-first-served basis. What is the meaning of “The desktop sources for this desktop are not responding…” when I click the desktop icon?.Click on the icon of the Virtual Desktop to start the VDS session.Login with your CityU EID and password (the pair for logging in the CSC Student LAN).Type .hk in the textbox as the name of the Connection Server and then press Connect.Run the VMware Horizon Client on your device.Make sure that your device is connected to CityU Campus Network (either via Wired LAN or Wireless LAN).For Windows RT, install VMware Horizon Client from Microsoft Windows Store.For Android device, install VMware Horizon Client from Google Play Store.For iOS device, install VMware Horizon Client from Apple App Store.For Macbook, download the VMware Horizon Client for Mac from and install it on your Macbook.For Windows notebook, download the VMware Horizon Client for Windows from and install it on your Windows notebook.Download and install the VMware Horizon Client on your pads, tablets or notebook computers (if you have installed the VMware Horizon Client, please go to Step 2b).

As good user practice, do save work/data regularly when using VDS (see suggested steps from the rest of this FAQ). For the connection via WiFi, users are strongly advised to stay in a location after connected since the VDS session and all unsaved works will be lost if the WiFi is disconnected. Users can access the Virtual Desktop Service (VDS) within campus via CityU Campus Network. Frequently Asked Questions for Virtual Desktop Service (VDS)

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